Payment
Policy

Vaasio ("we", "us", or "Platform") provides a hyperlocal housing marketplace. While basic use of the platform is free, we offer premium services for property owners and optional escrow services for tenants to secure bookings. This policy outlines our payment terms and processes.

Property owners can upgrade to premium tiers to unlock higher listing limits and better visibility:

• Free Plan: ₹0/month. Limit: 1 active listing, 3 photos, standard visibility.
• Pro Owner: ₹499/month. Limit: 5 active listings, 10 photos, "Verified" badge, priority support.
• Business: ₹999/month. Unlimited listings, premium placement in search, 4K video tours (reels), dedicated account manager.

Prices are subject to change with notice. Subscription plans renew automatically every month unless cancelled.

To solve the "trust deficit," Vaasio offers an escrow-based token system:

• Tenants pay a small "Token Advance" (typically ₹2,000 - ₹5,000) to reserve a property.
• These funds are held by Vaasio in a secure escrow account.
• Funds are released to the owner only upon the tenant's move-in confirmation.
• If the property is misrepresented or the owner cancels, the token is refunded to the tenant per our Refund Policy.

We accept a wide range of payment methods via Cashfree, including:

• UPI (GPay, PhonePe, Paytm, etc.)
• Credit and Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (All major Indian banks)
• Digital Wallets

Invoices for all premium subscriptions are sent to your registered email address immediately after payment. You can also download past invoices from your Dashboard under the "Revenue" or "Settings" tab.

Your financial security is our priority. We use industry-standard encryption and partner with Cashfree to ensure every transaction is protected. We do not have access to, nor do we store, your raw credit card or bank login credentials.

If you encounter any issues during the payment process, please reach out to our billing team:

Email: support@vaasio.in

Response time: Within 1 business day